Shipping policy
Thank you for visiting and shopping at Haus Haus. The following information sets out the terms and conditions that constitute our Shopping Policy. At Haus Haus, we endeavour to get your order to you as soon as possible.
Processing your order
An email confirmation will be sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for use to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 3 business days. We will be in contact if for some reason there are any delays.
Your patience under the unprecedented pandemic period is highly appreciated.
Shipping Cost
- Domestic Shipping (Australia)
|
Shipping Options |
Estimated Delivery Time |
Shipping Cost |
|
Domestic Standard Shipping (Purchase under $150) |
3-7 Business days |
Flat rate of $10 AUD |
|
Domestic Standard Shipping (Purchase over $150) |
3-7 Business days |
Free Shipping |
- International Shipping
|
Shipping Option |
Destination Country |
Shipping Cost |
|
International Shipping (All Orders) |
New Zealand |
Flat rate of $30 AUD |
|
|
Other Countries |
Contact us at customerservice@haushaus.com.au to receive a quote (*brand exclusion applies) |
Notes
- Orders are not processed, shipped or delivered on weekends or holidays.
- Products may be delivered in separate shipment where necessary.
- Due to the restriction of current pandemic status, shipment might be delayed upon the conditions. We highly appreciate your patience during this time.
- We will not be responsible for wrong shipping address if you provide incorrect information.
- We offer pick-up option, please contact us to confirm the available pick-up date and location.
Inquiries
If you have any questions about the delivery or shipment of your order, please contact us at customerservice@haushaus.com.au.